Coronavirus (COVID-19) Updates

 

During these uncertain times, one of our top priorities is ensuring our close to 860,000 customers continue to have reliable and resilient electric service. We also know that many in our communities are facing personal and financial challenges, and we’re committed to helping you get through these difficult times.

It is the shared responsibility of caring for each other and continuing reliable operations that will help all of us—TOGETHER—navigate through this crisis.

Customer Assistance

At OG&E, keeping the power on through any kind of storm is what we do. And this latest storm we’ve all been weathering is no different. We know times are tight – and we have many ways to help.

Payment Arrangements

Need to spread out your payments? Make one easy call to choose a plan that works best for you. Our friendly representatives are happy to work with you.

  • Available 8 a.m. to 5 p.m.
  • Customer Service (for residential customers): 405-272-9741 (inside the metro OKC area) or 800-272-9741 (outside the OKC metro area)
  • Business Advantage Group (for business customers): 888-988-9747

Average Monthly Billing (Oklahoma)/Levelized Billing (Arkansas)

Know ahead of time about what you can expect for your monthly electric bill. This plan is based on your average usage, so your bill varies slightly each month but you have a good idea of what it will look like. AMB helps level out your bills, especially during summer months when we all tend to use a little more electricity, and currently allows you a full 12 months to repay any past due amount.

Guaranteed Flat Bill (Oklahoma only)

Pay the exact same monthly amount for your electric bill for a full-year. Regardless of your usage, there are no changes to your monthly bill and you’re not liable for any overages during your GFB one-year enrollment period. Talk about budgeting made easy!

SmartHours

From June 1 to September 30, take advantage of nearly half-price electricity for 19 hours a day, Monday through Friday. And the other five hours? Just shift some of your usage to see savings.Visit our Smarthours page for tips on how to save with SmartHours.

Other Financial Assistance

Other assistance may be available to you through the following organizations:

Please click or tap the title below to expand for info.

Reliability, Storms and Summer Readiness

As storm season and the higher temperatures of summer approach, we’re continuing our storm-readiness and system maintenance and enhancements, while remaining aware of the threat of COVID-19. To ensure your well-being, and that of our field personnel, we have put the following protocols in place:

  • We are assuring our critical operations personnel practice shift-change separation, use good hygiene practices and observe social distancing to ensure their own health and safety and that of the public we serve.
  • We are working remotely where we can. And, where we can’t, we’re performing daily health screenings on employees who continue to serve on site.
  • We’re restricting outside visitors to all facilities and requiring contractors to follow our safety practices.

Rest assured, you’ll still see our big orange trucks and employees hard at work in the field, at power plants and other missions-critical areas. You’ll still see crews working in your neighborhoods. We’ve instructed them to maintain social distancing with you and request you honor their safety and yours by not approaching them as they do their important work.

We constantly monitor changing weather conditions and since January have been closely monitoring the changing conditions posed by the virus. No matter what crisis we face, our purpose of providing life-sustaining and life-enhancing products and services remains. Go to oge.com to learn more about our power restoration process.

A note from Sean Trauschke, Chairman, President and CEO of OGE Energy Corp.

To Our Valued Customers and Communities:

In this unusual time, caring for each other is more important than ever. It is this shared responsibility that will help us navigate through this unprecedented crisis.

At OG&E, we serve nearly 860,000 customers in Oklahoma and Western Arkansas – each of you is important to us. You depend on us for reliable energy – a responsibility every one of our employees takes to heart.

Whenever our customers and communities face a challenge, we will do whatever we can to help. During this time, our commitment at OG&E centers around two vital purposes – one is ensuring you continue to receive reliable electric service and, two, working with state and community leaders to prevent the spread of COVID-19.

Perhaps we can all use this time to reconnect with our colleagues, neighbors, or families with a phone call or an online message to check on their well-being. Working together to protect not only ourselves but every one of our fellow citizens, especially the most vulnerable, will make our communities better and stronger post the COVID-19 situation.

You can reach us anytime from anywhere online. During the next 30 days, we are also suspending all disconnections for nonpayment. Here is some helpful information:

  • 24/7 access to manage your accountoge.com gives you the option to remotely handle many of your needs. Should you need to access your account, stop, start or transfer service, or pay a bill, you can do so using this site.
  • Financial assistance – If you are facing financial hardship as a result of COVID-19, we are here for you and have flexible payment terms available. Please contact Customer Service from 8 a.m. to 5 p.m. weekdays at 405-272-9741 (Oklahoma City) or 800-272-9741 (all other areas).
  • Contact us – Our specialists can be reached by phone, by mail or online. You can visit the Contact page here.

For additional information about OG&E’s response to COVID-19, please visit ogeenergy.com/covid.

At OG&E, our team is always ready to work around the clock to make sure our communities and customers stay safe and secure with dependable electricity to energize life.

Let’s accept the essential role we each play to care for each other and protect our families, friends, neighbors, and co-workers by staying informed and making smart decisions.

Sincerely,
Sean

Community partners

We are continuing to provide both financial and volunteer support throughout the communities we serve, including donating $250,000 to support local restaurants by partnering with Ending Hunger OKC’s Meals on Wheels to provide meals to families and homebound seniors.

Learn more about our Community Partnerships.

Arkansas Public Service Commission Order

On March 16, OG&E voluntarily suspended disconnection for non-payment. Since then, on Friday, April 10, the Arkansas Public Service Commission (APSC) issued an order stating the following:

  • Most utilities have already suspended all disconnections for non-payment during this time, however, given the severity of the current situation, further action is required to ensure that both utilities and their customers are protected.
  • Arkansas utilities that have not already done so, shall suspend disconnections of water, gas, and electricity services during the Governor of Arkansas’ declared state of emergency, or until this directive is rescinded by the APSC.
  • Utilities are encouraged to offer reasonable payment arrangements once the prohibition on disconnections is lifted.
  • Utilities can still disconnect a customer’s service for public safety concerns unrelated to non-payment of services.
  • Customers are still required to pay their utility bills during this temporary suspension. Customers should continue paying their bills and understand that they will ultimately be responsible for utility services accrued during this suspension.

The above list is not exhaustive of APSC’s findings. Click here for the complete text of the order.

COVID-19 Supplier &
Contractor Guidelines

Business Assistance Resources
during COVID-19