Coronavirus (COVID-19) Updates

 

A note from Sean Trauschke, Chairman, President and CEO of OGE Energy Corp.

To Our Valued Customers and Communities:

In this unusual time, caring for each other is more important than ever. It is this shared responsibility that will help us navigate through this unprecedented crisis.

At OG&E, we serve nearly 860,000 customers in Oklahoma and Western Arkansas – each of you is important to us. You depend on us for reliable energy – a responsibility every one of our employees takes to heart.

Whenever our customers and communities face a challenge, we will do whatever we can to help. During this time, our commitment at OG&E centers around two vital purposes – one is ensuring you continue to receive reliable electric service and, two, working with state and community leaders to prevent the spread of COVID-19.

Perhaps we can all use this time to reconnect with our colleagues, neighbors, or families with a phone call or an online message to check on their well-being. Working together to protect not only ourselves but every one of our fellow citizens, especially the most vulnerable, will make our communities better and stronger post the COVID-19 situation.

You can reach us anytime from anywhere online. During the next 30 days, we are also suspending all disconnections for nonpayment. Here is some helpful information:

  • 24/7 access to manage your accountoge.com gives you the option to remotely handle many of your needs. Should you need to access your account, stop, start or transfer service, or pay a bill, you can do so using this site.
  • Financial assistance – If you are facing financial hardship as a result of COVID-19, we are here for you and have flexible payment terms available. Please contact Customer Service from 8 a.m. to 5 p.m. weekdays at 405-272-9741 (Oklahoma City) or 800-272-9741 (all other areas).
  • Contact us – Our specialists can be reached by phone, by mail or online. You can visit the Contact page here.

For additional information about OG&E’s response to COVID-19, please visit ogeenergy.com/covid.

At OG&E, our team is always ready to work around the clock to make sure our communities and customers stay safe and secure with dependable electricity to energize life.

Let’s accept the essential role we each play to care for each other and protect our families, friends, neighbors, and co-workers by staying informed and making smart decisions.

Sincerely,
Sean

March 30, 2020

Reliability, Storms & Summer Readiness

During these uncertain times, one of our top priorities is ensuring our close to 860,000 customers continue to have reliable and resilient electric service. You depend on it. Our economy depends on it. Our hospitals and other emergency responders depend on it.  We all depend on it.

As storm season and the higher temperatures of summer approach, we’re continuing our storm-readiness and system maintenance and enhancements, while remaining aware of the threat of COVID-19. To ensure your well-being, and that of our field personnel, we have put the following protocols in place:  

  • We are assuring our critical operations personnel practice shift-change separation, use good hygiene practices and observe social distancing to ensure their own health and safety and that of the public we serve.
  • We are working remotely where we can.  And, where we can’t, we’re performing daily health screenings on employees who continue to serve on site. 
  • We’re restricting outside visitors to all facilities and requiring contractors to follow our safety practices. 

Rest assured, you’ll still see our big orange trucks and employees hard at work in the field, at power plants and other missions-critical areas. You’ll still see crews working in your neighborhoods. We’ve instructed them to maintain social distancing with you and request you honor their safety and yours by not approaching them as they do their important work.  

We constantly monitor changing weather conditions and since January have been closely monitoring the changing conditions posed by the virus. No matter what crisis we face, our purpose of providing life-sustaining and life-enhancing products and services remains. Go to oge.com to learn more about our power restoration process.

March 17, 2020

OG&E has been energizing life for customers in Oklahoma and western Arkansas since 1902 — it’s the purpose behind everything we do. We are an Oklahoma company that cares about the people we serve. In this unusual time, caring for each other is more important than ever. It is this shared responsibility that will help us navigate through these uncertain times.

We want to assure our customers across our service area that we are well prepared to meet the demands of this crisis. Our operations remain stable and secure, with no current impact to the reliable delivery of electricity to our customers. We are following our existing emergency response plans to ensure we can continue to provide service to our customers and keep our employees healthy and safe.
 

  • We do not anticipate any disruption in our ability to provide electric service for our customers.
  • We are working closely with local, state, and federal officials to ensure our employees, including line crews, power plant operators and other mission critical teams are provided with the proper guidance on how to perform their work in a safe and healthy manner.
  • We understand that there are broad economic concerns related to the spread of coronavirus. We are suspending all disconnections for nonpayment for the next 30 days (effective 3/16/2020).
  • Customers can contact our Customer Service desk with questions about their account:
  • 24/7 access to manage your accountOGE.com gives you the option to remotely handle many of your needs. Should you need to access your account, stop, start or transfer service, or pay a bill, you can do so using this site.
  • Financial assistance –If you are facing financial hardship as a result of COVID-19, we are here for you. If you are unable to make your payment on time, we make flexible payment terms available. Please contact Customer Service from 8 a.m. to 5 p.m. weekdays at 405-272-9741 (Oklahoma City) or 800-272-9741 (all other areas).
  • Contact us – Our specialists can be reached by phone, by mail or online. You can visit the Contact page here.
    • To help prevent transmission of the virus, we have restricted outside visitors to all our facilities and restricted OG&E employee participation at events hosted by outside groups.
    • This is a rapidly evolving situation and as this crisis continues, we will continue to work with local, state and federal officials as we review and update our responses and guidance we provide to our customers, employees and other stakeholders.